Mountain Explorer’s Privacy Policy

We are committed to protecting your privacy, promise to respect your personal information and do all we can to keep it safe. We aim to be clear about how we obtain your details and only process them in ways we believe you would reasonably expect. This includes not selling or sharing personal details with third parties for the purposes of their marketing.

We always aim to communicate with you respectfully, effectively and efficiently. We are legally obliged to use your information in line with the law concerning the protection of personal information included in the General Data Protection Regulation (GDPR) 2018.

Our forms give clear choices and we include information on how to change your communication preferences whenever we contact you. This helps us send you news of our work only if you have explicitly stated you are happy for us to do so in ways that are most convenient to you (email, phone, post).

If you don’t want to hear from us, please let us know by emailing


What personal information we might collect from you?

If you contact us, book a course or order or resources we will usually collect your name and contact details (including postal address, email, telephone numbers, along with your preferences as to which of these we should use to contact you in the future).

We do not collect or store your financial information. All purchases are completed via bank transfer or PayPal. PayPal will handle your information securely and in accordance with Payment Card Industry Standards. Your details are only used to complete the transaction requested; we do not store your debit or credit card details.


What do Mountain Exposure use your information for?

The information we collect may be used to:

  • Reply to questions and requests
  • Process bookings and orders
  • Provide a personalized experience
  • Improve customer service
  • To send periodic emails (including information and updates pertaining to your booking/order and occasional e-mails providing Mountain Exposure news, course updates and related product or service information)
  • To administer a contest, promotion, survey or other site feature


Protecting your personal information

The security of your information is very important to us. We ensure that there are appropriate controls and procedures in place to protect your personal details. For example, information you submit on a physical form or when filling out online forms is stored securely. We employ encryption (SSL website certificate) online. However, despite all the security and protection we put in place, the Internet cannot be guaranteed to be 100% secure. Therefore, you submit data at your own risk.

We undertake regular reviews of who have access to information we hold to ensure that your details are only accessible by appropriately trained and authorised staff.


Do I disclose any information to outside parties?

Definitely not! I do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist me in operating my website, conducting my business, or servicing you.. These third party sites have separate and independent privacy policies, and I therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, I seek to protect the integrity of my site and welcome any feedback about these sites.

If required, we may need to disclose your details to the police, regulatory bodies or legal advisors.

Due to the nature of servers and cloud-based storage all over the world, this may mean that, during the processing of your data, it leaves the European Economic Area (EEA). Although they may not be subject to the same data protection laws as in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information, you are agreeing to this potential transfer, storing or processing at a location outside the EEA.

We will only ever share your data in other circumstances if we have your explicit, informed and unambiguous consent.


Do I use cookies?

Yes – my Payment gateway provider uses cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the service provider’s systems to recognize your browser and capture and remember certain information. Cookies are used to help them remember and process the items in your shopping cart, and understand and save your preferences for future visits.


Keeping your information up to date

We would appreciate it if you let us know if your contact or personal details change, as this gives us consent to use the updated information and continue to communicate with you.


How long we will keep your information for?

We will hold your personal information on our systems for as long as is necessary to carry out the activity relevant to your interaction with us. If you ask us to cease communications with you, we will keep a record of your contact details and appropriate information to enable us to comply with your request. Disposal of personal data will be conducted according to correct practice and procedures.


Online Privacy Policy only

This online privacy policy applies only to information collected through my website and not to information collected offline.


Your Consent

By using my website, you consent to my privacy policy under the Lawful Basis of Legitimate Interest.


Right of access

If you want to access your information you should make the request in writing to: Data Protection, Mountain Explorer, 3 Park Cottages, Natland, Kendal. LA9 7QQ.

If you have any questions, please contact Mountain Explorer.


Changes to this notice

We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on the Mountain Explorer website and/or by contacting you directly.


Mountain Explorer Privacy Policy – January 2020